Agents and automationEasy read
Chatbot
Written by Minh Khang
What is Chatbot?
A chatbot is a program that chats automatically: customers ask and it answers in the chat window, from a fixed script or from prepared documents.
Older chatbots follow a fixed script and get stuck on anything outside it. Chatbots built on an LLM talk far more naturally, but unless they are connected to your real data they still only answer; they cannot do anything.
Chatbot in a shop
A Messenger bot giving opening hours, address and delivery fees: repetitive questions are where chatbots shine.
Keep learning beyond the glossary
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- Data and accuracyKnowledge baseA knowledge base is the set of the shop's own documents that AI is allowed to look up: prices, policies and frequently asked questions.
- Agents and automationHuman in the loopHuman in the loop is a design where a person reviews and approves before AI does something important: the AI drafts, the person decides.