AI know-how for business owners: just enough to hand it work
No coding needed. A glossary and three guides explain AI through everyday shop life: what each word means, how an AI agent works, and where a person must keep watch.
- 40 terms
- New words for 2026
The path
Three steps
Read them in order and each step builds on the last, with no words to look up again.
- 01
Know the words
Agent, RAG, token, MCP: what each one means and where you meet it in a shop.
AI glossary - 02
Know agents
The steps an agent works through, how it differs from a chatbot, what to hand it first.
What an AI agent is - 03
See real cases
Times AI really got it wrong, and how business owners stopped it.
When AI gets it wrong
What to read first
Four guides
Article
Articles by topic
Concrete jobs for a shop using AI: blocking scams, following the law, picking a chatbot, picking a posting time.
Deepfake scams aimed at shops: five common tricks and how to stop themFaking photos, voices and video with AI is now cheap and quick. For a small shop the trick rarely comes from a hacker: it is a refund request or a call asking for an urgent transfer.Read article
Vietnam's AI Law 2026: what should business owners do?No need to read all 35 articles. These are the points that touch a small shop using AI for images, voices and customer replies, and what to do now.Read article
Sales chatbots for shops: which kind, and how to set one up?Three kinds of chatbot, a list of questions for the vendor, and a two-week trial. Enough to choose well without paying for what the shop does not need yet.Read article
The best time to post videos: finding your own channel's hoursA "best time to post" chart copied from the internet is someone else's audience. When your customers are online is a question your own channel's numbers can answer.Read article
Start here
Six words to know first
The ones you hear most when talking to chatbot and AI agent vendors.